📩 Notification Templates

These templates are triggered automatically based on user actions and system events. You can customize them for Email, SMS, and WhatsApp channels.

📌 Placeholders Reference

Placeholder	Description
{tracking_id}	Order or invoice tracking identity
{customer_name}	Customer’s full name
{order_date}	Date/time the order was created
{repair_order_internal_message}	Internal note or technician’s message (if any)
{order_dispatch_link}	Link to dispatch label (for online repairs only)
{your_name}	Name of the user/staff creating or updating the order
{order_link}	URL to view or print the order/invoice
{company_name}	App or store name as configured in the system

---

🔧 Repair Order Created

• Mail Subject:

  Your Repair Order # {tracking_id} has been successfully booked!

• SMS / WhatsApp Content:

  Hello {customer_name}! Thank you for being with us, TR{tracking_id} - {company_name}

• Mail Content:

Dear {customer_name},

We're excited to inform you that your repair order (Order # {tracking_id}) has been successfully created and booked!

Service Date: {order_date}

Print : {order_link}

Thank you for choosing {company_name} for your repair needs. We're committed to providing you with top-notch service.

Best regards,  
{your_name}  
{company_name}

---

🔄 Repair Order Updated

• Mail Subject:

  Your Repair Order # {tracking_id} Has Been Updated

• SMS / WhatsApp Content:

  Hi {customer_name}, your repair order TR{tracking_id} status has changed. Check your inbox for details.

• Mail Content:

Dear {customer_name},

We wanted to keep you in the loop — your repair order # {tracking_id} has been updated.

Internal Note: {repair_order_internal_message}

Updated At: {order_date}

You can print the latest invoice or details here: {order_link}

Thanks again for trusting us!  
{your_name}  
{company_name}

---

🛒 Sale Order Created

• Mail Subject:

  Thank You! Sale Order # {tracking_id} Created

• SMS / WhatsApp Content:

  Your sale order TR{tracking_id} is confirmed. Thank you, {customer_name}!

• Mail Content:

Dear {customer_name},

Your sale order # {tracking_id} has been successfully created on {order_date}.

You can download or print the invoice here: {order_link}

Let us know if you need help with anything else.  
Best,  
{your_name}  
{company_name}

---

💸 Refund Order Created

• Mail Subject:

  Refund Processed for Order # {tracking_id}

• SMS / WhatsApp Content:

  Refund issued for order TR{tracking_id}. Please check your email for details.

• Mail Content:

Dear {customer_name},

A refund has been processed for your order # {tracking_id}. If applicable, it will reflect in your account shortly.

Processed on: {order_date}  
Printable Refund Invoice: {order_link}

Thank you for your patience.  
{your_name}  
{company_name}

---

🧾 Custom Bill Created

• Mail Subject:

  New Invoice # {tracking_id} Generated

• SMS / WhatsApp Content:

  You have a new bill from {company_name}, Ref: TR{tracking_id}

• Mail Content:

Dear {customer_name},

A new custom bill has been generated under invoice # {tracking_id}.

Date: {order_date}  
View or Print: {order_link}

Feel free to reach out for any clarifications.  
{your_name}  
{company_name}

---

🛍️ Custom Product / Purchase Created

• Mail Subject:

  Custom Purchase Added - Ref: {tracking_id}

• SMS / WhatsApp Content:

  A new custom purchase has been logged under TR{tracking_id}

• Mail Content:

Dear {customer_name},

A new custom purchase/product has been added under transaction # {tracking_id}.

Please review the details and let us know if any changes are needed.

{your_name}  
{company_name}

---

🌐 Online Repair Order Created

• Mail Subject:

  Online Repair Order # {tracking_id} Received

• SMS / WhatsApp Content:

  We’ve received your online repair request TR{tracking_id}. We'll contact you soon.

• Mail Content:

Dear {customer_name},

We've received your online repair request (Order # {tracking_id}) on {order_date}.

You may bring the device to the store for diagnostics if not already done.

Print Order: {order_link}

Thanks again!  
{your_name}  
{company_name}

---

🌐 Online Repair Order Updated

• Mail Subject:

  Update on Your Online Repair Order # {tracking_id}

• SMS / WhatsApp Content:

  Your online repair TR{tracking_id} was updated. View details in your email.

• Mail Content:

Dear {customer_name},

We've updated the status of your online repair order # {tracking_id}.

New Note: {repair_order_internal_message}  
Dispatch Label: {order_dispatch_link}

Need help? Contact our support.

{your_name}  
{company_name}

---

📥 Online Buy Order Created

• Mail Subject:

  We’ve Received Your Buyback Request # {tracking_id}

• SMS / WhatsApp Content:

  Buy order #TR{tracking_id} received. Thanks for choosing {company_name}!

• Mail Content:

Dear {customer_name},

Thank you for submitting a device buyback request (Order # {tracking_id}).

Our team will inspect your device and follow up shortly.

Date: {order_date}  
Print Request: {order_link}

Best regards,  
{your_name}  
{company_name}

---

🔄 Online Buy Order Updated

• Mail Subject:

  Update: Buy Order # {tracking_id} Status Changed

• SMS / WhatsApp Content:

  Buy order TR{tracking_id} has been updated. Check your email.

• Mail Content:

Dear {customer_name},

We've updated your online buy order # {tracking_id}.  
New Status or Comments: {repair_order_internal_message}

Need more info? Reach out to our team.  
{your_name}  
{company_name}