# FAQ {% hint style="info" %} **Are you looking for a customized version?** We can provide a customized version tailored to your needs. Please don't hesitate to contact us at {% endhint %} ### How to disable/enable a digital QR code-based menu? we have included the most demanded feature, the QR code-based digital menu for each table. customer can scan the QR code and submit his designed food order. To enable the QRcode digital menu. Please go to **`settings`**` ``>`` `**`advance`**
in each table, you can get a QR code as well.
### How to disable tax implementation? In certain instances, regions are exempt from taxation, allowing them to eliminate taxation effectively. To enable tax implementation. Please go to **`settings`**` ``>`` `**`advance`**
### How can we test printing functions with a specified paper width, such as 58mm? As you know, we are currently in demo mode, which means there are some restrictions on changing settings, including print settings. However, we do have the ability to test print settings using the print invoice option. To do this, please print any sale order. You will then have the option to change the size as shown in the screenshot.
Then click to print it with a 58mm width. You will see something like the image below.
Same as you can set any desired size to test it. ### Can you please clarify what you mean by "food item consumption" and how to enable it? On every food item, we have a section for consumption handling. We can select ingredients served/used/required for that item preparation. When we process the sale order, the system will reduce real-time stock based on the consumption of ingredients. This feature can be disabled and enabled from the settings. To enable elegant searching. Please go to **`settings`**` ``>`` `**`advance`**
### What is elegant searching and how to enable it? Elegant searching is a feature that adjusts the search pattern to be more precise. When enabled, it searches for entries starting with the search term instead of containing it anywhere in the text. By default, it searches for entries containing the search term if not enabled. To enable elegant searching. Please go to **`settings`**` ``>`` `**`advance`**
### How can you process item-based taxation? Yes, the system allows you to turn on the following options. Additionally, you must select a tax method for each food item in the food item management section. You can choose a different tax method for different food items. If you do not make a selection, the system will apply the default tax method for that item. Please go to **`settings`**` ``>`` `**`advance`**
### How can you set customer, pickup, and delivery models autoclose? Yes, the System can allow turn on the following options. Please go to **`settings`**` ``>`` `**`advance`**
### How can set the service table as optional for all dining orders? Yes, the System can allow the selection of service tables on dining orders as optional. Please go to **`settings`**` ``>`` `**`advance`** turn on "**Allow to select service table for multiple orders**"
### How can I select one service table for multiple orders? Yes, the System can allow you to select one table for multiple dining orders. Please go to **`settings`**` ``>`` `**`advance`** turn on "**Allow to select service table for multiple orders**"
it will allow you to select multiple times for many orders on one table. ### How do you bypass kitchen/bar processing? Yes, bypassing food orders without processing from the kitchen/bar portals is possible. By turning it on, the system will immediately prepare all ordered items. Please go to **`settings`**` ``>`` `**`advance`** turn on "**Bypass kitchen bar portal**"
### What is split pay and how do you process it? Split pay, also known as split payment, is a feature offered by some restaurants that allow customers to divide the bill among multiple payment methods. This is particularly useful when a group of people wants to pay for their portion of the bill separately. Here's how you can typically process split pay in a restaurant: 1. **Take Orders**: First, the order taker takes the orders from the customers at the table. it goes to the kitchen/bar (depending on the items ordered) 2. **Prepare Bill**: Once the meal is finished, the system prepares the bill that includes all the items ordered by the entire group. 3. **Request Split Pay**: If the customers want to split the bill, they inform the biller of their intention. They may specify how they want to divide the bill, such as evenly among all diners or based on what each person ordered. let's say we have ready-to-checkout orders in the list at the POS portal as shown below shot.
we have two items and we want to split the amount between two persons (a group of two customers at a table)
We need to select items for separation. In this case, we have two items. We select one and process it, which will create a Slipit order for the selected item(s).
Now we can process orders and collect payments through multiple methods. Any missed orders will be added to a list of ready items with the next available number. **Process Payment**: The server or cashier then processes each payment separately according to the customers' preferences. This may involve splitting the total bill amount into individual amounts and charging each payment method accordingly. **Provide Receipts**: After processing the payments, the server provides receipts to each customer indicating their portion of the bill and the payment method used. **Close Transaction**: Finally, the system closes the transaction, ensuring that each payment has been successfully processed and that the customers are satisfied with their receipts. The process may vary slightly depending on the restaurant's payment system and policies. Some restaurants may have specific procedures or technology in place to facilitate split pay more efficiently. ### Can it be used for restobar operation? A restaurant is a type of establishment that combines a restaurant and a bar. It offers customers the opportunity to enjoy a meal while also having a drink. With the pro version, it is possible to collect food orders for the kitchen and drink orders for the bar area in a more efficient manner. We can discuss how to add, print, and view these orders in a better way. read in below FAQ sections. ### How can I print the recipient for the customers, the items for the kitchen, and the items for the bartenders? On each print, there is a button that enables printing for kitchen and bar items. By default, it prints a receipt for the customer. Clicking the "For Kitchen/Bar" button toggles the print mode as shown below.
As shown on the toggle, we will have an additional filter for printing items related to the bar and kitchen.
### How can I collect tips from customers? The system has the ability to collect tips from customers. This feature is optional and can be enabled or disabled in the application `Settings under Advance > Customer Tip Collection`. shown as below,
### How to add my native language translation? Go to translation management and create a new translation as shown. * Enter your native language name, i.e "Arabic" * Enter a short code, i.e "ar" for "Arabic" * Content flow direction RTL or LTR , here RTL for arabic
Next, the system will create a translation.
Using the Google translation extension on Google Chrome browser, we will translate strings which can be a difficult job. click on the Google Translate extension icon in your browser,
click on "TRANSLATE THIS PAGE"
select your native language for us we use "Arabic"
When you click on "Arabic", the whole page will be translated. Simply scroll down to ensure that all content or input labels are translated. at the end of the page, you will see three buttons click on the centered one,
it will fill all inputs with a new language,
once all strings have been replace then save it by clicking on
now close the Google translator
and you have successfully translated all strings by using google Translate. now you can switch, ### How can you indicate that an item is ready without sending it to the kitchen or bar? When an item is added to the cart at the POS system, an edit/note option will be available. Clicking on it will display a menu with options to edit the item.
When you click, you can mark it as ready or choose not to send it to the kitchen by selecting "Don't send to the kitchen".
by doing this, the item will be marked as ready and will not be available at the kitchen/bar, so you can process the order when all order items are ready. order will be available to "in process > ready orders". so you can checkout. ### Why isn't the database generation process working? There is no issue or bug with the program. The problem is that the path for MYSQLDUMP is not valid. To fix this, you need to `go to Settings, then to General Settings and select Database MYSQLDUMP path`. Update this path with the correct one. If you're not sure about it, ask your hosting service provider or use the following command in the server terminal: '`which mysqldump'`.
### How can it be used without a cashbook register opening and closing? It is possible to use cashbook mode by going to settings > advanced configurations and toggling the status to on. By default, it is enabled
### What is the difference between the standard and pro versions of a restaurant POS? Here are a few things that differentiate us from each other. {% tabs %} {% tab title="Pro version" %} * Users can send customers notifications via email, SMS, and WhatsApp for order updates. * Food items compatible with multiple variants (i.e. Pizza (sm, med, lg, xl, etc). * We have implemented dynamic notification templates that include placeholders for all types of notifications. This will ensure that notifications are customized and relevant to the recipient. * It is possible to record logs that track all user activities. * It has a cash register opening/closing system to ensure smooth daily operations. * The system can now record tips given by customers to restaurant workers. * Items in the kitchen and bar area can be separated for chefs and barmen. * On submit it can be configured to print the submitted order automatically. * In POS, we can set instructions for each item that can be displayed to chefs/barmen. This way they can fulfill exactly what the customer requires. * Advanced reports include overall sales, expenses, best-selling items, and cashbook, with customizable filters. * All food items can be tagged for either the kitchen or bar, allowing easy filtering for chefs and bartenders. * Multiple taxes * Gest room reservations management * Three types of orders including room services. {% endtab %} {% tab title="Standard version" %} * No option for sending event notifications. * No multiple variants support * No notification template sections. * No activities log recording abilities. * No Cashbook register system. * No option to record tips collected from customers. * It only has a kitchen portal. * No auto print on order submission. * No item note individually. only a single note for the whole order. * Simple reports generation system. * All food items are for the kitchen, with no option for bartenders/barmen * Single tax system {% endtab %} {% endtabs %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://codehas.gitbook.io/restaurant-pos-pro/get-started/faq.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.