🏷️ Repair Statuses
The Repair Statuses feature is a vital communication tool that helps you clearly convey the current stage of a customer’s repair. It brings transparency and structure to your workflow, allowing both your team and your customers to stay informed throughout the repair process.
🧰 Key Features
📣 Clear Communication
Define and assign specific statuses to each repair order, making it easy to track progress and provide timely updates to customers. Each status represents a distinct stage in the repair process, such as:
Pending Review
In Progress
Awaiting Parts
Completed
Delivered
This lets customers know exactly where their repair stands, reducing uncertainty and improving satisfaction.
⏱️ Timely Customer Updates
When a repair order is updated with a new status, the customer can be notified (via email, SMS, or WhatsApp, depending on your settings). This keeps them engaged and eliminates the need for them to call and ask for updates.
⚙️ Fully Customizable
You’re not limited to predefined statuses. Create and name repair statuses that fit your unique repair process or business terminology.
For example:
“Inspection Complete.”
“Board Level Repair”
“Payment Pending”
Custom statuses ensure clarity for both technicians and customers, while aligning with how your team actually works.
💡 Enhanced Customer Experience
When customers stay in the loop, it builds trust. Keeping them informed throughout the repair journey shows professionalism and transparency, leading to higher customer retention and satisfaction.
🛠️ Repair Status Management
You can view, manage, and edit all statuses from the Repair Statuses section.
➕ Add New Repair Status
Create a new status to represent a specific stage in your repair workflow.
✏️ Edit a Repair Status
Update the name or label of any existing status to better fit your operations or communication tone.
💬 Use Case Example
A technician updates a repair order to “Awaiting Parts”, triggering a quick reply or notification to the customer.
This lets the customer know there’s a delay and avoids unnecessary follow-up calls or confusion.
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