🛠️ Repairable Defects / Services
The Repairable Defects feature allows you to define, assign, and manage the specific repair services available for each device in your system. These defects represent actual repair tasks (like Battery Replacement, Microphone Fix, etc.) that technicians perform during servicing.
This functionality ensures your repair workflow stays organized, targeted, and efficient—saving time for both technicians and customers.
🔑 Core Concepts
A Defect is essentially a repair service (e.g., “Screen Replacement”).
A device can have multiple defects/services assigned to it.
Each defect belongs to a single specific device.
Pricing can include or exclude tax, depending on your tax configuration.
🧰 Key Features
🔗 Device-Specific Defects
Each defect is linked directly to a specific device. This ensures services are tailored and relevant, making it easier for technicians to identify and perform the correct task.
🗂️ Streamlined Defect Management
Quickly view, update, or remove services assigned to a device. You’ll always have full visibility into what repairs are available for which devices.
⚙️ Easy Assignment & Editing
Assigning defects is simple. Whether you’re adding a new one or editing an existing one, everything is managed through an intuitive interface—just select the device, enter the details, and you’re done.
🛠️ Managing Repairable Defects
➕ Add a New Defect / Service
To create a new repairable defect:
Choose the device this service belongs to. (Required)
Enter a title for the service (e.g., Battery Replacement). (Required)
Set the required time to complete this service (e.g., 45 minutes).
Enter the cost amount (e.g., cost of parts used). Put 0 if not applicable.
Enter the selling price for this service.
💡 Tax Tip:
If your system is configured for Tax Included, enter the price with tax.
If it’s Tax Excluded, enter the price before tax.
You can manage your tax settings under:
Settings → Tax
✏️ Edit / Update Defects
You can update any service detail at any time:
Title
Time estimate
Cost and price
Associated device
🗑️ Delete Defects
Remove a defect/service from a device if:
It’s no longer offered
Was added by mistake
Needs to be replaced with an updated version
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