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Features
"Welcome to Repair Box, the ultimate solution for efficient repair service management. Our feature-rich web application empowers you with a wide range of tools and capabilities to streamline every aspect of your repair operations. Let's explore the key features of Repair Box:
Repair Order Management:
- Seamlessly handle repair orders from the admin area, where you have access to a full list of all orders.
- Technicians can manage repair orders from the workshop area, with a dedicated list of orders assigned to them.
- Collect repair orders from the public area, allowing customers to easily submit their devices for repair.
- Enable booking from customers with payment processing, providing a convenient and secure transaction experience.
- Control booking from customers, ensuring you have the ability to manage and approve each request.
- Embed a customer widget anywhere on your website, enabling customers to book repairs effortlessly.
Workshop Area Features:
- Simplify the booking process for technicians by selecting predefined brands, devices, and defects without payment processing.
- Enable technicians to book and invoice repair orders directly from the workshop area, with automatic assignment of orders.
- Perform repair invoicing manually, with the flexibility to enter all information manually for greater customization.
Admin Area Features:
- Allow admins to book repair orders by selecting predefined brands, devices, and defects, along with customer information.
- Enable admin-assigned repair invoicing for efficient management.
- Streamline the management of repair brands, devices, device defects or services, users, users, quick replies, repair statuses, repair priorities, custom pages, and FAQs.
Advanced Functionality:
- Generate comprehensive printable repair reports, providing valuable insights into your repair operations.
- Configure system settings, including general settings, outgoing mail configurations, log management, support for Mailgun, SMTP, and Sendmail, SMS gateways (Nexmo, Twilio), currency settings, and payment gateway configurations.
- Implement tax settings based on fixed values or percentages, with the option to include or exclude tax in calculations.
- Optimize your website for search engines with built-in SEO features.
- Customize the appearance of your application with easy-to-use appearance handling options.
- Implement authentication controls and Google Captcha configuration for enhanced security.
- Localize your site by configuring language and region-specific settings.
- Easily embed Repair booking and track widgets into your existing site for seamless integration.
- Perform database backup and restore operations to safeguard your valuable data.
- Manage translations for different locales with our translation manager.
- Enjoy a lightweight and fully optimized application for improved performance.
Efficient Communication and Notifications:
- Stay connected with customers and technicians through SMS and email notifications at every step of the repair process.
- Configure global notification settings and customize notification preferences for specific customers.
- Customers receive device dispatch cards by email upon booking, while technicians are notified when assigned repair orders.
Convenient Tracking and Reporting:
- Track repair invoices via Tracking ID or by scanning QR-Codes.
- Download and print repair invoices in PDF format for easy record-keeping.
- Configure payment gateways to bypass repair booking, if needed.
- Import brand, device, and defect lists via CSV files, with backend validation ensuring data accuracy.
Experience the power of Repair Box, where advanced features, seamless communication, and efficient management come together to revolutionize your repair service operations. Start using Repair Box today and discover a new level of efficiency and customer satisfaction."
Last modified 6mo ago