> For the complete documentation index, see [llms.txt](https://codehas.gitbook.io/repair-box/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://codehas.gitbook.io/repair-box/repair-priorities.md).

# 🚦 Repair Priorities

The Repair Priorities feature gives customers the power to decide how urgently they want their devices repaired—while helping you manage service levels and resource allocation more efficiently. It introduces a smart, transparent way to offer tiered repair services that align with both your workflow and customer expectations.

<figure><img src="https://662714189-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MeYJ67BJ1mcjfifTiur%2Fuploads%2FARssc65TnaT965GV3mvC%2Fimage.png?alt=media&amp;token=d9cf9a5d-8593-4731-ac92-daf3ec4ad805" alt=""><figcaption></figcaption></figure>

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#### 🧰 Key Features

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**🔘 Priority Selection During Booking**

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When customers submit or book a repair order, they can choose from available priority levels such as:

* Standard – Regular turnaround time
* Express – Faster than standard (extra charge)
* Urgent – Top priority service (highest charge)

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This selection gives customers flexibility and lets you manage urgency right from the start.

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**💵 Preset Extra Charges**

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Each priority level comes with a preset extra charge that reflects the additional speed, resources, or attention required. Charges are clearly shown to the customer during booking—no surprises or hidden fees.

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> Example:

* > Standard – $0
* > Express – $15
* > Urgent – $30

***

**🧩 Customizable Priority Levels**

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You’re in full control. Customize the following for each priority level:

* Name/Label (e.g., Critical, VIP, Weekend Rush)
* Associated Extra Charge

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This flexibility ensures the system fits your exact workflow and pricing strategy.

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**🚀 Efficient Resource Allocation**

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Higher-priority jobs can be automatically or manually prioritized in your repair workflow. This helps you:

* Allocate technician time more effectively
* Organize repair queues based on urgency
* Deliver on service-level expectations for premium-paying customers

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**🌟 Enhanced Customer Experience**

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Customers appreciate the option to choose their service level. Whether they need a quick turnaround or are fine with waiting, Repair Priorities give them the freedom to decide and understand the cost.

***

### 🛠️ Repair Priority Management

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Manage your repair priorities from the admin panel.

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#### ➕ Add a New Priority Level

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<figure><img src="https://662714189-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MeYJ67BJ1mcjfifTiur%2Fuploads%2FD8puqHV1T4Gy0WTMTnTw%2Fimage.png?alt=media&amp;token=8a40e14c-f6e0-4a01-9d42-a40258afa1d8" alt=""><figcaption></figcaption></figure>

Define:

* Priority name and value
* Extra charge amount

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#### ✏️ Edit / Update Priority Information

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<figure><img src="https://662714189-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MeYJ67BJ1mcjfifTiur%2Fuploads%2Fj2GGlUEzelot49a5ZIAm%2Fimage.png?alt=media&amp;token=25b6f71b-6766-4da0-8e9d-56f0bba9fd3a" alt=""><figcaption></figcaption></figure>

Update the name or change the charge anytime to reflect your business policies.

***

#### 💬 Use Case Example

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A customer selects Urgent Priority while booking a repair for a work-critical laptop. They pay the extra fee, and your system flags the job to technicians for immediate attention.