🚦 Repair Priorities
The Repair Priorities feature gives customers the power to decide how urgently they want their devices repaired—while helping you manage service levels and resource allocation more efficiently. It introduces a smart, transparent way to offer tiered repair services that align with both your workflow and customer expectations.
🧰 Key Features
🔘 Priority Selection During Booking
When customers submit or book a repair order, they can choose from available priority levels such as:
Standard – Regular turnaround time
Express – Faster than standard (extra charge)
Urgent – Top priority service (highest charge)
This selection gives customers flexibility and lets you manage urgency right from the start.
💵 Preset Extra Charges
Each priority level comes with a preset extra charge that reflects the additional speed, resources, or attention required. Charges are clearly shown to the customer during booking—no surprises or hidden fees.
Example:
Standard – $0
Express – $15
Urgent – $30
🧩 Customizable Priority Levels
You’re in full control. Customize the following for each priority level:
Name/Label (e.g., Critical, VIP, Weekend Rush)
Associated Extra Charge
This flexibility ensures the system fits your exact workflow and pricing strategy.
🚀 Efficient Resource Allocation
Higher-priority jobs can be automatically or manually prioritized in your repair workflow. This helps you:
Allocate technician time more effectively
Organize repair queues based on urgency
Deliver on service-level expectations for premium-paying customers
🌟 Enhanced Customer Experience
Customers appreciate the option to choose their service level. Whether they need a quick turnaround or are fine with waiting, Repair Priorities give them the freedom to decide and understand the cost.
🛠️ Repair Priority Management
Manage your repair priorities from the admin panel.
➕ Add a New Priority Level
Define:
Priority name and value
Extra charge amount
✏️ Edit / Update Priority Information
Update the name or change the charge anytime to reflect your business policies.
💬 Use Case Example
A customer selects Urgent Priority while booking a repair for a work-critical laptop. They pay the extra fee, and your system flags the job to technicians for immediate attention.
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