Introducing our Repair Priorities feature an essential tool that allows customers to choose the priority level for their repair orders during the submission or booking process. With Repair Priorities, customers have the flexibility to prioritize their repairs based on urgency, while also considering the associated preset extra charges. Let's explore the key functionalities of our Repair Priorities feature:
Priority Selection: When customers submit or book a repair order, they have the option to select the desired priority level for their repair. They can choose from different priority options, such as "Standard," "Express," or "Urgent," based on their needs and urgency.
Preset Extra Charges: Each priority level is associated with preset extra charges that reflect the increased level of service and attention provided for higher-priority repairs. These charges are transparently communicated to customers, ensuring clarity regarding any additional costs incurred for expedited service.
Customizable Priority Levels: Our system allows you to customize the priority levels to align with your business requirements. You can define specific priority names and set corresponding charges to meet the unique needs of your repair operations.
Efficient Resource Allocation: By offering repair priorities, you can optimize your resource allocation based on customer preferences. Higher-priority repairs can be assigned additional resources or expedited through your repair workflow, ensuring timely attention and efficient resolution for urgent cases.
Enhanced Customer Experience: The Repair Priorities feature enhances the overall customer experience by providing customers with the flexibility to prioritize their repairs based on urgency. It empowers them to make informed decisions about the level of service they require, setting appropriate expectations and fostering satisfaction with your repair services.
Repair priories can be chosen while submitting/booking a repair order, every priority has preset extra charges for preferring.