💬 Quick Replies
The Quick Replies feature is a time-saving communication tool designed to speed up interactions with customers, especially while updating the repair log from the workshop. With pre-written, customizable responses, you can reply to customer inquiries or send repair updates in seconds—ensuring consistent and professional messaging every time.
🧰 Key Features
⚡ Canned Responses for Efficiency
Quick Replies allow you to create and store reusable messages for common repair updates or frequently asked questions. Instead of typing the same response over and over, simply select a pre-defined reply and send it instantly.
✅ This helps reduce response time and improves customer service consistency.
🧾 Use Case
Technicians can select a Quick Reply while updating a repair job status to notify the customer—without typing the same message each time. This is especially useful for routine updates like:
“Your device repair is in progress.”
“We’re waiting on a replacement part.”
“Your repair is complete and ready for pickup.”
⚙️ Quick Reply Management
➕ Create a New Quick Reply
To add a new quick reply:
Enter a title – A short label to identify the reply (e.g., In Progress Update)
Enter the body/content – The full message that will be sent (e.g., “Your device repair has begun. We’ll notify you once it’s completed.”)
✏️ Edit / Update a Quick Reply
You can update:
The title (to better label or categorize the message)
The content/body (to reflect updated information or tone)
💡 Pro Tip
Organize your quick replies by purpose (e.g., Status Updates, Delays, Completed) to make them easier to find when your repair queue is busy.
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