> For the complete documentation index, see [llms.txt](https://codehas.gitbook.io/help-desk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://codehas.gitbook.io/help-desk/resources/query-canned-replies.md).

# Query Canned Replies

Management:

Query canned replies are being used to respond to customers while responding to the help query.

Defined new canned replay

![](https://3724123745-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLnaVMokZcDHzlHB5xHYM%2Fuploads%2FNVyLk5KAc2lcF61nN9OE%2Fimage.png?alt=media\&token=3085d2ea-8681-466a-8f6a-7cb9f17fdefe)

Edit or update existing canned reply's information

![](https://3724123745-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLnaVMokZcDHzlHB5xHYM%2Fuploads%2FgpYafOCRovnB5dlgNWF6%2Fimage.png?alt=media\&token=a37ed2f5-b135-4959-9dfd-52d0273fc717)

Remove the canned reply

![](https://3724123745-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLnaVMokZcDHzlHB5xHYM%2Fuploads%2FdYPbBCEJrhvXofE9jyzQ%2Fimage.png?alt=media\&token=9fba7e91-32ed-4f86-8ee3-611bfbf477fa)