> For the complete documentation index, see [llms.txt](https://codehas.gitbook.io/help-desk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://codehas.gitbook.io/help-desk/administration/users.md).

# Users

Management of all users (i.e agents or customers etc)

![](https://3724123745-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLnaVMokZcDHzlHB5xHYM%2Fuploads%2FPUcqusIt8I0UfVafYRY6%2Fimage.png?alt=media\&token=00a43210-13cd-486a-be87-774b29fee8f9)

Add a new user and assign him/her a user role.

* Enter a unique name for a user
* Enter valid and unique email address
* Set password for new user
* Attach user role .(i,e admin,agent or customer etc)

{% hint style="info" %}
User status can be toggle (activate or deactivate)

User cannot be logged in case deactivated.
{% endhint %}

![](https://3724123745-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLnaVMokZcDHzlHB5xHYM%2Fuploads%2FY0Aa34UAMNUky8oA4LYw%2Fimage.png?alt=media\&token=c7158aa3-b2cb-4e47-95a7-37ad95dc6db3)

Edit existing user

![](https://3724123745-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLnaVMokZcDHzlHB5xHYM%2Fuploads%2FGRPydU0SZTKdagYHR7II%2Fimage.png?alt=media\&token=d61a237d-964e-42ef-a31d-e720a5a27ca0)

Remove existing user

![](https://3724123745-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLnaVMokZcDHzlHB5xHYM%2Fuploads%2FbpqqMK7VX4A6Emig9tbi%2Fimage.png?alt=media\&token=61097f7f-8b25-4e66-9184-f52aa5506276)