Features

• Envato Author board

• Help queries management

  • Customers can submit query ticket

  • Agents can create query tickets for customer

  • Agents can create query tickets for customer

  • Multiple files can be attached while creating a query

  • All queries can be filtered by multiple things

  • Customers will be notified at every step of update by agents

  • Query tickets can be locked on closed

  • Query tickets can refer to creating business invoices

• Business invoices

  • All invoices can be created under a specific prebuild business profile for certain scenarios

  • The customer will be notified about creating an invoice

  • Invoice can be printed

  • Invoice can be exported as PDF file

  • Invoice can be edited/deleted at anytime

  • Invoice can be tracked by QR code by customer (required to be login first)

  • All attachments can be downloaded by the customer/admin/agent at the time

• Business invoices types (prebuild formats)

  • Standard Invoice

  • Timesheet invoice

  • Expense Invoice

  • In-term invoice

  • Final invoice

• Business payments

  • All payments can be created under a specific prebuild business profile for certain scenarios

  • Agent/admin can create payment requests for collecting payment by multiple payment gateways

  • Customers will be notified as well.

  • Agent/admin can send reminders for pipeline payments to the customer

  • Agent/admin can send updated payment status manually as well

  • Agent/admin can send updated payment status manually as well

  • It can be referred by a business invoice

• Available payment gateways

  • Stripe card payment gateway

  • Square pay card payment gateway

  • Braintree card payment (supported PayPal as well via Braintree)

• Business invoice types management

• Query business profiles management

• Query departments management

• Query statuses management

• Query priorities management

• Query tags management

• Query canned replies management

• Users management

• User roles management

• App Settings

  • General: Configure general site settings

  • Outgoing mail: Configure outgoing email service preferences

    • Log (save in system log)

    • Support mailgun

    • Support SMTP

    • Support sendmail (PHP function)

  • Payment gateways: Configure gateways API keys for payment

  • Currency: Configure site currency symbology

  • SMS Configuration: Configure SMS notification services

    • Nexmo gateway

    • Twilio gateway

  • Tax: Configure tax rate, type, and implementation

    • Is fix or a percentage

    • Is tax included or excluded

  • Appearance: Configure the site icon and background

  • Authentication: Configure registration and related things

  • Google ReCaptcha (version 3): Configure captcha settings & preferences

  • Localization: Configure localization settings for the site

• Database backup and restore

• Translation manager for locales

• Lightweight and fully optimized application.

• Form CSRF Protection

• Overall detailed dashboard

• SPA (Single page application)

• Notifications

  • SMS notifications to every step

  • Email notifications to every step

• From customer area

  • Customers can create new help query

  • All submitted help queries can be viewed and processed

  • All business invoices issued can be viewed and printed/exported as PDF

  • All business payments requested can be viewed, processed, and printed/exported as PDF

• From Admin/Agent area

  • All back-end management

Are you looking for a customized version?

We can provide you with a customized version with your desired features and functions. please feel free to contact us at [e-mail]