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Features
- Help queries management
- Customers can submit query ticket
- Agents can create query tickets for customer
- Agents can create query tickets for customer
- Multiple files can be attached while creating a query
- All queries can be filtered by multiple things
- Customers will be notified at every step of update by agents
- Query tickets can be locked on closed
- Query tickets can refer to creating business invoices
- Business invoices
- All invoices can be created under a specific prebuild business profile for certain scenarios
- The customer will be notified about creating an invoice
- Invoice can be printed
- Invoice can be exported as PDF file
- Invoice can be edited/deleted at anytime
- Invoice can be tracked by QR code by customer (required to be login first)
- All attachments can be downloaded by the customer/admin/agent at the time
- Business invoices types (prebuild formats)
- Standard Invoice
- Timesheet invoice
- Expense Invoice
- In-term invoice
- Final invoice
- Business payments
- All payments can be created under a specific prebuild business profile for certain scenarios
- Agent/admin can create payment requests for collecting payment by multiple payment gateways
- Customers will be notified as well.
- Agent/admin can send reminders for pipeline payments to the customer
- Agent/admin can send updated payment status manually as well
- Agent/admin can send updated payment status manually as well
- It can be referred by a business invoice
- Available payment gateways
- Stripe card payment gateway
- Square pay card payment gateway
- Braintree card payment (supported PayPal as well via Braintree)
- Business invoice types management
- Query business profiles management
- Query departments management
- Query statuses management
- Query priorities management
- Query tags management
- Query canned replies management
- Users management
- User roles management
- App Settings
- General: Configure general site settings
- Outgoing mail: Configure outgoing email service preferences
- Log (save in system log)
- Support mailgun
- Support SMTP
- Support sendmail (PHP function)
- Payment gateways: Configure gateways API keys for payment
- Currency: Configure site currency symbology
- SMS Configuration: Configure SMS notification services
- Nexmo gateway
- Twilio gateway
- Tax: Configure tax rate, type, and implementation
- Is fix or a percentage
- Is tax included or excluded
- Appearance: Configure the site icon and background
- Authentication: Configure registration and related things
- Google ReCaptcha (version 3): Configure captcha settings & preferences
- Localization: Configure localization settings for the site
- Database backup and restore
- Translation manager for locales
- Lightweight and fully optimized application.
- Form CSRF Protection
- Overall detailed dashboard
- SPA (Single page application)
- Notifications
- SMS notifications to every step
- Email notifications to every step
- From customer area
- Customers can create new help query
- All submitted help queries can be viewed and processed
- All business invoices issued can be viewed and printed/exported as PDF
- All business payments requested can be viewed, processed, and printed/exported as PDF
- From Admin/Agent area
- All back-end management
Are you looking for a customized version?
We can provide you with a customized version with your desired features and functions. please feel free to contact us at [email protected]
Last modified 9mo ago