> For the complete documentation index, see [llms.txt](https://codehas.gitbook.io/help-desk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://codehas.gitbook.io/help-desk/resources/query-statuses.md).

# Query Statuses

Help query status used to respond to customers about their query current stage,

List of statuses

![](https://3724123745-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLnaVMokZcDHzlHB5xHYM%2Fuploads%2F2o326ItqJ2FZatmHHSod%2Fimage.png?alt=media\&token=4e2966f4-a5c2-4f4e-8cf9-a5aca319267a)

Add new query responding status

![](https://3724123745-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLnaVMokZcDHzlHB5xHYM%2Fuploads%2FTee3ZYKbqoSsqu7jBgju%2Fimage.png?alt=media\&token=2f940d79-5984-4fad-9efe-6b227346cac3)

Edit query status

![](https://3724123745-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLnaVMokZcDHzlHB5xHYM%2Fuploads%2FzLuBW5PT7W17z43LXSTF%2Fimage.png?alt=media\&token=bcbf0f13-f387-43c4-846c-da73a7675def)

Remove query status

![](https://3724123745-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLnaVMokZcDHzlHB5xHYM%2Fuploads%2F8EQSqXntdX3BZ4w2EcLY%2Fimage.png?alt=media\&token=1f742ba6-85cf-4656-9058-8b404f07715f)