> For the complete documentation index, see [llms.txt](https://codehas.gitbook.io/help-desk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://codehas.gitbook.io/help-desk/what-is-product.md).
# What is product?
Business Help Desk is a system for handling customers' business queries in the context of providing supportive services with customers, agents, and administrators registrations system. A customer can submit his/her query ticket, he will be notified by email/SMS alerts (if configured).when an admin or authorized agent responds customer will also be notified as well. It has also the ability to generate multiple types of business invoices for customers. and also can make business payments. and customers can see this business submitted queries, invoices, and payment requests.
{% hint style="info" %}
**Are you looking for a customized version?**
We can provide you with a customized version with your desired features and functions. please feel free to contact us at
{% endhint %}
Admin area dashboard with overall summery and graphic charts.
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# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://codehas.gitbook.io/help-desk/what-is-product.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.